Must Hotels / Access Hotels have accommodation available in accordance with an inventory controlled by the described hotels. The establishments accept complete responsibility for the availability of their rooms on this website. The tariffs supplied for this website are only available through Must Hotels. Please do not contact the hotel directly as they do not have the same tariffs in their reservation system.
Cancellations
Should you wish to cancel your reservation, the following cancellation charges will be applied:
- 15 EUR will be charged if you cancel a reservation more than 2 (two) days before your date of arrival.
- A charge representing 1 (one) night's stay will be charged if you cancel your reservation less than 2 (two) days before your date of arrival, or should you not turn up at all at the hotel, which is considered a "no-show".
Must Hotels / Access Hotels reserve the right to debit your credit card account for all outstanding cancellation charges.
All cancellations must be made by email to the following address: reservations@accesshotels.com
In order to answer correctly and efficiently all queries concerning your reservation request, please supply us with the following details:
- Your reservation reference
- The email address with which the reservation was made
- Full name/s and first name/s used to make the reservation
Amendments
Should you wish to modify a reservation, the following charge will be made: 5 EUR.
A charge representing 1 (one) night's stay will be charged should you modify your reservation less than 2 (two) days before your date of arrival, or should you not turn up at all at the hotel, which is considered a "no-show".
Must Hotels / Access Hotels reserve the right to debit your credit card account for all outstanding cancellation charges.
Credit Cards
The client must submit a valid credit card by filling out the appropriate credit card form. The client must ensure that the details given on the credit card form are correct. Must Hotels / Access Hotels cannot be held responsible for any data details that have been incorrectly entered on the form.
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Informations
The client must submit a valid email address on the reservation form. The client must do his utmost to ensure that all details supplied on the reservation form are correct. Should the email address entered on the reservation form as well as with any other details supplied be incorrect, it is the client's responsibility to immediately inform Muts Hotels / Access Hotels. Must Hotels / Access Hotels cannot be held responsible for any data details that have been incorrectly entered on the form.
The client may be asked to produce a credit card upon his arrival at the hotel which may be used as a guarantee. The client may also be asked to show their Passport or National Identity Card.
Responsibility
Must Hotels / Access Hotels rent out rooms according to an allocation supplied by each hotel. It cannot rent out rooms over and above this allocation. Must Hotels / Access Hotels cannot be held responsible for any unavailable rooms caused by a hotel who has rented out more rooms than was specified on its allocation.
Must Hotels / Access Hotels make every effort to ensure that all information that appears on its website is correct and accurate. However, Must Hotels / Access Hotels do not assume responsibility for any errors or omissions that may occur, and reserve the right to modify at any moment and without prior notice the publicised information.
Complaints
Should a complaint arise it is imperative that Must Hotels / Access Hotels be notified as soon as possible by the client, thus allowing Must Hotels / Access Hotels the opportunity for immediate remedial action to be taken. Any complaints that cannot be resolved locally must be written and sent to Must Hotels / Access Hotels within 3 (THREE) DAYS before the end of the supplied service. A copy of the complaint must also be given to the hotel manager who must also sign the said copy. Failure to follow this procedure could impede Must Hotels / Access Hotels in resolving satisfactorily the complaint for the client.
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